Terms and Conditions
Deposits, Refunds and Cancellations
Please Note: Our advance reservation and cancellation policy is vital in the management of a small inn.
CHECK IN/OUT:
Check in is from 3:00PM. Check out is promptly at 11:00AM.
A $50 fee will be added to your bill for each hour you occupy the room past the check-out time unless you have made prior arrangements.
A $25 key fee will be charged for not returning your room key(s) at check-out.
MINIMUM STAYS:
A three night minimum stay is required on public holidays as published. A two night minimum stay is required most weekends beginning in April through the month of October.
DEPOSIT:
The Lodge on Lake Lure requires any stay for one night to be charged in full at the time of booking. All stays two nights or longer requires a deposit of 50%. Bookings within our 15 day cancellation period will be charged in full. All remaining balances are due upon check-out. Separate group terms apply.
CANCELLATION:
A refund of your deposit minus a $40.00 service charge will be made if your cancellation is received by us at least 15 days prior to your scheduled arrival. Cancellations may be submitted by email.
In case of a cancellation less than 15 day notice, a refund will be made only if we are able to rent the accommodation again for the entire reservation period, less the applicable service charge. Separate group terms apply.
TRAVEL INSURANCE:
We realize that cancellations are often beyond your personal control. For this reason we recommend purchasing travel insurance for peace of mind. The Lodge on Lake Lure will be happy to supply your travel insurance company with any needed documentation regarding our policy and your reservation. For insurance information please visit www.insuremytrip.com.
NON-SMOKING FACILITY:
We offer all of our guests a smoke-free environment. A smoker who disregards our policy and renders a room unacceptable to incoming guests will be responsible for cleaning fees and the Lodge will be compensated for future lost revenue.
DAMAGE POLICY:
We reserve the right to charge guests for any willful and/or reckless damage to our property which includes the interior decoration of our rooms and public areas. Any damage will be documented and we will either replace or, wherever possible, clean the damaged item. All ordinary wear and tear is specifically excluded.
CHILDREN:
We seek to provide a relaxed and enjoyable atmosphere for all of our guests; therefore our facility is not suitable for young children. Please accompany and supervise your children at all times. The Extra Person Fee will apply to children of any age. If we are not made aware of children at time of booking, we will charge the extra person fee upon arrival.
EXTRA GUESTS:
Our room prices are for two adult guests. Rooms with a pull out sofa are able to accommodate one extra guest. A charge of $48 plus tax/fees per night will be added for each extra guest regardless of age. If we are not made aware of extra guests at the time of booking, we will charge the extra person fee upon arrival.
PET POLICY:
Pets cannot be accommodated at the Lodge on Lake Lure.
REFRIGERATORS:
Due to the North Carolina State Health Inspection laws, we are unable to store guest’s food, beverages, or medications in our kitchen. We have refrigerators available upon request for $10 per day. Quantities are limited.
