Policies of The Lodge

Cancellation Policy

Upon booking, we charge a one night deposit with the remaining balance due on arrival. Once a reservation is booked, adjustments cannot be made to the contracted nightly rate. Last minute cancellations may be subject to the cost of the full length of stay.

Any guests that cancels 5 days or more prior to the check-in date will receive a partial refund, we keep $50 as a cancellation fee

For any cancellations within 5 days of their arrival, the deposit becomes non-refundable. Should a guest choose to modify their reservation within 5 days of their arrival, we will charge additional reservation change fees.

Due to the smallness of our hotel, we do not offer free cancellations and we are not flexible with last minute reservation changes. (IE Weather, etc) Guests that choose to travel during Covid are subject to normal cancellation fees, we will not waive fees due to Covid or weather.

It should be noted that we charge the remaining balance on the morning of your arrival day. Credit cards will remain on file for incidentals.  Incidentals include but not limited to damages, additional cleanings, etc.

Rooms and Guests

The Lodge caters to adults only, all guests must be at least 15 yrs of age. Each room has a capacity of 2 guests per room, there are no extra beds or rollaways onsite. Check-in begins at 3pm and checkout is at 11am.

All rooms have only one bed in them.

Th

The Lodge is not a Bed and Breakfast in that it does not serve a hot breakfast. We do, however, offer a continental breakfast to our nightly guests. 

Property

Please note - there are two floors to each building.  Guest Rooms 1-5 are street level and Rooms 6-13 are accessed by going downstairs.

Our Secondary building, The Cabin, consists of 4 guest rooms. Three rooms are accessed by going down a few steps while 1 does not require any steps.

We do not have an elevator onsite.

We offer Lake access to hotel guests only.  Kayak/SUP rentals are available $15/hr, first come first serve basis. May-September

Pets

We do not allow pets. We only allow service animals that fall under ADA guidlines. "A service animal means any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Tasks performed can include, among other things, pulling a wheelchair, retrieving dropped items, alerting a person to a sound, reminding a person to take medication, or pressing an elevator button.

Emotional support animals, comfort animals, and therapy dogs are not service animals under Title II and Title III of the ADA" (ada.gov)

We know there are many avenues to purchase documentation online, we have seen it all!  Because we take ADA.gov laws very seriously, we will report any guests that tries to pass their pet as an ADA.gov certified "working" service animal. Per North Carolina State Laws, individuals may be charged and charged with Class 3 misdemeanor is animal does not fall under ADA.gov guidelines.

Smoking

The Lodge On Lake Lure is a non-smoking facility. A fine of $250 will be charged to the credit card on file if any trace of smoking or vaporizing is found in the room or anywhere on property including balconies or deck areas. This includes ashes, butts, or odors.